| Register||Human Resources Management||Advanced Human Resources Development Programme|
- Human Resource Managers and Officers
- Staff Welfare Officers
- Employee Development Officers
- Training Officers
- Administrative Officers
- Departmental heads
- Training and HR Officers
- Explain the future trends influencing the workforce, the workplace, and HR
- Identify the strategies for HR transformation
- Describe the six domains of HR competencies of successful HR professionals
- Practice various communication and negotiation tactics for effective dialogue with senior management
- Design strategies to re-engage employees and heighten productivity
- Illustrate the increasing multi-generational issues, and implement a retention strategy that addressesthe needs of all generations.
- Practice advanced HR management skills such as consultation skills, coaching, change management,and facilitation skills
- Apply the HR strategies and competencies learned to real life work situations
| Register||Human Resources Management||Computerized Human Resource Management|
Computerized Human Resource Management
- Learn how Information Systems in Global Human Resource today works
- learn IT Infrastructure and Emerging Technologies
- Developing Information Systems for the Human Resource Function
- Understand the concept of the Internet, intranet and Wireless Technology
- How to Secure Information Systems
- Understand Information Systems, Organizations, and Strategy
| Register||Human Resources Management||Computerized Payroll Administration and Processing|
Computerized Payroll Administration and Processing
- To provide participants with in-depth knowledge of the components of compensation & latest trends that affect payroll administration
- To enhance participants’ competency in statutory laws
- To enhance participants’ ability to evaluate & establish a computerised payroll system
- To enhance participants’ ability to apply the correct techniques to handle day-to-day payroll administration issues
- To promote a high professional standard amongst those involved in payroll
- To provide a nationally recognised body to represent members’ views and influence legislation
- To identify the training needs of those involved in payroll
- To encourage a national and regional exchange of information and to offer an advisory service to members
- To provide a professional qualification covering the full range of payroll and associated subjects
| Register||Human Resources Management||Developing Internal Training System|
Developing Internal Training System
- Help institutionalize quality system requirements through learning,
- Provide guidance on how to comply with quality system policies and requirements,
- Enhance individual performance by developing proficiencies in the use of qa and quality control (qc) tools and related technical skills, and
- Standardize quality systems policy throughout an organization.
| Register||Human Resources Management||Grievance Handling and HR Management|
Human resources managers and senior professionals, specialists, team leaders, and business partners in the function who seek to broaden their knowledge and improve their skills in the key functions of HR as well as those who are responsible for evaluating HR and its effectiveness in the organization. This course is also suitable for those employees who are targeted for development or promotion within the HR function.
By the end of the course, participants will be able to:
| Register||Human Resources Management||Human Resource Management and Recruitment|
Human resource managers, supervisors and practitioners
- Formulating performance standards for team members in a unit.
- Establishing systems for monitoring performance of team members.
- Preparing for a performance review of a team member.
- Conducting performance review interview.
- Plan and prepare for recruitment and selection
- Recruit applicants.
- Select staff.
- Demonstrating an understanding of the purpose, application of the Basic Conditions of Employment Act.
- Describing the regulation of working time and leave as set out in the Basic Conditions of Employment Act.
- Describing the particulars of employment, remuneration and termination of employment as set out in the Basic Conditions of Employment Act.
- Demonstrating an understanding of the monitoring, enforcement and legal proceedings as set out in the Basic Conditions of Employment Act.
- Able to to effectively handle hearings and reach reasoned decisions on the basis of evidence presented.
| Register||Human Resources Management||Human Resources management and Performance Appraisal|
Human resource managers, supervisors and practitioners
- Match the performance levels required for an organization to be successful to their contributing factors
- Identify the factors that are needed to make a performance management system successful
- Identify the components of an effective performance management system
- Recognize how to prepare for and conduct an appraisal meeting
- Recognize examples of performance appraisal methods
- Identify examples of performance appraisal errors
- Recognize the legal considerations for approaching performance appraisals
- Identify examples of talent management
- Recognize examples of career development programs
- Identify the characteristics of a successful mentoring program
- Describe the theories of leadership
| Register||Human Resources Management||Labour Relations and Conflict management|
Labor Relations and Conflict management
- Improving the management of people or utilizing human resources better as a means of achieving competitive advantage.
- The numerous examples of excellence in HRM have created an interest in such models.
- The traditional role of personnel managers has failed to exploit the potential benefits of effective management of people; neither did personnel management form a central part of management activity.
- In some countries the decline of trade union influence has opened the way for managements to focus on more individual issues rather than on collectivist ones.
| Register||Human Resources Management||Management of the Training Function ||Management of the Training Function ||Management of the Training Function ||2900||1||0|
| Register||Human Resources Management||People Management Skills in a technical environment|
People Management Skills in a technical environment
- Explain the importance of Emotional Intelligence (EI) to HR professionals and apply simple techniques to develop their emotional quotients
- Deliver balanced and well structured public speeches with ease and confidence after learning how to deal with public speaking anxiety and subduing its effects
- Describe the differences between influencing and persuading and use best techniques in applying them in HR work related situations
- Apply effective creative problem solving techniques that will help them make the right decisions at work
- List the main differences between finance and accounting
- Use various budgeting techniques and apply them immediately in HR related scenarios
| Register||Human Resources Management||Skills Auditing and Training Needs Analysis ||Skills Auditing and Training Needs Analysis ||Skills Auditing and Training Needs Analysis ||2900||1||0|
| Register||Human Resources Management||Strategic Human Resource Management|
Strategic Human Resource Management Programme
- Take a strategic approach to human resource management.
- Assess the global human resources environment in which your organization operates.
- Forecast the human resource needs of your organization or department.
- Do a job analysis and competency audit of your organization and/or department.
- Identify competency gaps in your organization or department.
- Provide feedback to employees to help them reach personal and organizational goals.
- Use powerful "coaching" questions to help employees attain personal and organizational goals.
- Use competency-based recruitment and selection techniques.
- Manage and motivate employees using the basic principles of strategic human resource management.
| Register||Human Resources Management||Succession Planning and Strategic Human Resource Management|
The programme is ideal for senior HR professionals and functional managers looking to elevate Human Resources Management (HRM) to a more strategic role within their organisation
- Understand and explore new recruitment strategies
- Improve their understanding of Performance Management systems
- Develop a more strategic approach to learning and development
- Design a talent management system linked to organisational strategy
- Plan a knowledge management system to retain knowledge in the organisation
- Better understand and use the principles of succession planning
- Keep up-to-date with technological developments in HR software
| Register||Human Resources Management||Workplace counselling and employee welfare management|
Workplace counselling and employee welfare management
- define employee wellness as it currently exists in selected South African organisations
- determine the reasons why organisations introduce Employee Wellness Programmes and the problems they experience in doing so
- investigate how the organisations present the results of their programmes
- investigate how organisations rate the success and effectiveness of their EWPs
- determine employee needs and participation of employees in EWPs
- determine how organisations fund their programmes
- to investigate how managers are involved in managing EWPs in their organisations.
| Register||Administration, Secretarial and Customer Service||Administrative Assistants and Professional Executive Secretaries|
Those employees who perform the tasks within a secretarial or administrative position, wishing to improve their skills, or those who are new to, or about to be appointed to such a position. It is suited to all persons in administration in commercial or non-commercial organisations where they are required to work effectively with others as a member of a team to foster and maintain sound working relationships
- Develop a highly professional image and attitude
- Grow your interpersonal relationships by communicating clearly and concisely
- Understand cultural and communication barriers and how to overcome them
- Manage time to improve efficiency
- Exceed client’s needs and expectations
- Help create systems that streamline processes and improve record maintenance and filing
- Arrange all travel arrangements and itineraries
- To understand the importance of effective administration skills within an organization
- To learn how to manage petty cash systems
- To understand how to manage stock and stationery supplies
- To enhance telephone skills and understand correct telephone etiquette
- How to be assertive and build a good rapport with your manager
| Register||Administration, Secretarial and Customer Service||Administrative Office Procedures and Management|
At the end of this workshop, participants should be able to:
- Organize a binder
- Develop procedures
- Prepare checklists
- Understand succession planning
- Collect the correct tools
- Be a productive member of an office team
- Determine what ethical behavior means in an office situation and ways for dealing ethically with various situations
- Process information via technology
- Communicate effectively, both orally and in writing
- Assist in the preparation of meetings
- Do a job search and prepare employment portfolio
- Advance on the job
- Lead and supervise others
| Register||Administration, Secretarial and Customer Service||Advanced Communication Skills for Effective Professionals|
This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills, presentations skills and conflict management skills to the next level by developing advanced communication techniques and strategies.
- Use advanced communication tools and skills to deliver various types of messages
- Discover the different personal listening styles and identify their own
- Practice and use assertiveness skills in different situations
- List the main causes for boring and ineffective presentations and ways for overcoming them
- Project the right verbal and non-verbal characteristics essential in powerful presentations
- Pinpoint the main reasons that lead to Public Speaking Anxiety (PSA) and ways for eliminating them prior to presenting
- Define and understand the different sources of conflict
- Identify personal conflict resolution styles
- Manage conflict in teams and engage in effective team problem solving
| Register||Administration, Secretarial and Customer Service||Advanced Computer Programme for Secretaries|
Secretarial and equivalent personnel who need to enhance their computer knowledge and skills.
- To introduce participants to Computer Concepts / Skills and make them understand various MS office software applications, internet skills and use software suites which include word processing, spreadsheets, database and presentation software to demonstrate skills.
- Participants will also investigate Internet - based applications, working with email and learning how to browse the web
- Stimulate participants to gain proficiency in modern office operations
- Operate microcomputers using latest windows XP program Operating System Produce quality documents and generate complex reports using Ms-WORD
- Process and manage routine office data and information using Ms-EXCEL and Ms-ACCESS
- Automate some office routines using the skills acquired
- Improve Communication using e-mail and Internet.
| Register||Administration, Secretarial and Customer Service||Advanced Secretarial and Executive Assistants Programme|
- Records management officers
- Executive secretaries to ministers, chief executive officers, managing directors
- Personal Assistant and Private Secretaries
- Administrative Assistants.
- Registry Officers
- Secretaries and PAs
- Administration Officers
- Understand the importance of effective administration skills within an organization
- Enhance communication and interpersonal skills
- Manage time efficiently and be able to think proactively
- Describe the essentials of an effective office system;
- Segregate important tasks and prioritise them;
- Know how to write various types of letters and memos;
- Improve skills in record keeping, organizing meetings;
- Understand the principles of internal and external communication;
- Develop the skills needed to be a professional secretary
- Set up and manage effective filing systems
- Understand office equipment and the supportive role it plays in modern office environments
| Register||Administration, Secretarial and Customer Service||Advanced Skills for Executive Secretaries|
This course is earmarked for Executive Secretaries, Professional Office Administrators, Chartered Corporate Secretaries and Middle to Senior Personal Assistants
- Define the role of the Administrative Assistant, Executive PA/Secretary as part of the management Team, for the 21st century organization
- Contribute more effectively by understanding your own organization and the business environment
- Use appropriate management skills to influence work flow
- Design, implement and evaluate office procedures to enhance productivity
- Develop your basic teamwork skills and explore how to make the most of your available time
- Effectively communicate verbally and in writing to all levels
- Adopt a systematic approach to decision making and problem solving
- Discover how a competency based recruitment system can ensure effective staff selection.
| Register||Administration, Secretarial and Customer Service||Diplomatic Protocol and Etiquette|
- Practising diplomats, civil servants, and others working in international relations who want to refresh or expand their knowledge under the guidance of experienced practitioners and academics.
- Postgraduate students of diplomacy or international relations wishing to study topics not offered through their university programmes or diplomatic academies and to gain deeper insight through interaction with practising diplomats.
- Postgraduate students or practitioners in other fields seeking an entry point into the world of diplomacy.
- Journalists, staff of international and non-governmental organisations, translators, business people and others who interact with diplomats and wish to improve their understanding of diplomacy-related topics.
- Understand the history and the unique role of a protocol officer.
- Know the methods of delivering legendary service.
- Balance the four portrait areas of heart, head, hands and spirit.
- Properly use titles & forms of address.
- Utilize the protocol tool box.
- Understand international protocol.
- Identify appropriate gift giving.
- Be knowledgeable of military diplomacy.
- Conceptualize core protocol events.
- Understand logistics and planning for all events.
- Be equipped to design proper flag layouts and know flag usage.
- Know the fundamentals for managing VIP visits.
- Understand and feel confident using dining etiquette.
| Register||Administration, Secretarial and Customer Service||Document Control and Data Records Management|
This course is designed for individuals who manage, or who are involved with, any aspect of document control and records management. This includes records and information managers, in-house counsel, privacy officers, information security and protection managers, litigation and discovery staff, compliance officers, internal auditors, IT and enterprise content management professionals, and administrative managers.
It has been specifically designed to support activities across all types and sizes of organizations and sectors working locally and globally.
- Records Management
- Create complete and accurate records that provide evidence of the organization’s functions, activities, decisions, transactions, procedures, etc.
- Document control
- Information management
- Identify the records that are not required to be stored in the primary office space (paper) or systems/shared drives (electronic)
- Information asset identification
- Business case development
- Identify records due for disposal/destruction, list them, gather necessary approvals for the destruction and proceed with an environmentally friendly destruction process
| Register||Administration, Secretarial and Customer Service||Electronic Data and Records Management|
The Electronic Records Management (ERM) training is designed for Business Managers, IT Managers, Compliance Officers, Archivists, Librarians, Risk Managers, Records Managers and Information Managers, as well as for solution providers, sales consultants, project managers, and technical staff.
- Understand business classification scheme, controlled vocabularies and leverage content analytics and metadata how to automate management of electronic records
- Plan defensible and secure retention and disposition of electronic records system for an organisation that is identify, capture, classify, and transfer/dispose electronic records
- Define business and system requirements for a new ERM program and get a framework for implementing a new ERM program and solution
- Develop a governance procedure and operating model for continuous improvements records management system
- Address new and emerging issues for records management, including email management and social media records
| Register||Administration, Secretarial and Customer Service||Library and Documentation Management|
- Records Managers
- Secretaries and Personal Assistants
- IT staff involved in implementing EDRMS systems
- Business unit managers responsible for document and records management
- Document controllers
- Business and systems analysts on the
- Organizations who are in the process of implementing Document and Records Management systems
- Organizations looking to extract value out of existing systems
- All organizations (public and private sector)
- Have learned how to scan authentic images
- Create new document and record types, with appropriate index fields
- Understand the core components that make up an EDRMS system
- Create document templates and workflows
- Implement a classification scheme
- Have a working knowledge of how to use different types of electronic signatures
- Create and work with simple document-centric workflows
- Create approval processes, and implement proper document controls, with check-in and out, and version controls
| Register||Administration, Secretarial and Customer Service||Management Development Programme for Secretaries and Administrators|
- Team Assistants and PAs,
- Office Managers
- Executive Assistants
- Assistant Program Officers,
- Identify and continuously enhance your critical supervisory skills;
- Assess the different leadership styles/approaches and adopt the most appropriate style to your work context;
- Set goals and establish long term vision for everything you do;
- Plan to achieve organisation goals in line with the vision and mission of the organisation;
- Communicate more effectively;
- Make decisions with confidence to identify, analyse and solve problems effectively;
- Work well in groups and help others to develop into effective teams;
- Motivate and inspire others to perform at higher levels;
- Handle stress well and reduce time management problem;
- Handle conflict well and help others resolve their differences;
- Delegate tasks effectively;
- Manage performance of your staff more effectively; and
- Lead change initiatives in the organisation
| Register||Administration, Secretarial and Customer Service||Planning and Management of Events|
Wedding Coordinators, Sports Personnel, Administrative Assistants, Project Officers or anyone wishing to hone their organizational skills when it comes to events planning
- Develop an effective Event Plan to create and design memorable events
- Utilize specific techniques and tools of the event planning process to manage and monitor the success of the event.
- Ensure that organizational objectives are being achieved.
- Appreciate the importance of risk assessment and contingency planning when coordinating events
- Appreciate the importance of proper time management and task management to an event’s success
- Demonstrate leadership skills (event managers need to consistently get the best out of their teams)
- Achieve maximum exposure for their event
- Demonstrate a new and open minded approach to Event Management
| Register||Administration, Secretarial and Customer Service||Reception and Front desk Management|
Administrators, assistants, executive secretaries, existing or prospective office managers, senior administrators and supervisors of junior level employees.
- Define and apply the new roles of executive assistants and administrators to meet modern challenges
- Use technology to get more done and to stay connected with the office and their boss
- Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner
- Create quality standards for a motivating and productive office environment
- Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing
- Identify and improve the competencies they require to keep generating added value services
- Define and understand the role of the office manager and administrator
- Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner
- Develop a service attitude and mindset aimed at the internal and external customer
- List the main causes of stress and apply the techniques needed to control them
- Apply time management techniques required for better office productivity
- Organize meetings effectively
- Handle telephone calls properly and professionally
| Register||Project Management Courses||Advanced Procurement and Stores Management|
Procurement Officers;Purchasing and Procurement Professionals;Project Managers and Team Members;Financial Managers;Accountants;Budget Officers;Financial Planners;Cost and management accountant;Financial planners and cost analysts;Senior managers who supervise people with financial responsibilities;Financial and budget controllers;Value Engineers;Value Analysts;Directors;Business Owners;Auditors;Contract Managers;Contract and Subcontract Administrators;Purchasing Professionals;Sales Professional;Supply Management Professionals;Engineering, Operational, Project, and Maintenance Personnel;Supervisors;Those who want to gain understanding about procurement and contractmanagement
- To set up and manage a procurement activity
- To select suppliers using appropriate evaluation methods and criteria
- To measure supplier performance
- To identify ways to increase procurement effectiveness and efficiency
- To work with user departments to improve procurement within the organisation
- To negotiate effectively with suppliers
- To manage supply-side risk using contractual methods
- To manage contractual changes
- To understand how contracts end
- To identify and determine how to resolve supplier disputes
| Register||Project Management Courses||Advanced Project Finance and Management Programme (APF)|
- All non-accountants who need an understanding of finance and accounts in order to perform their roles effectively, including:
- Engineers, technical managers, production managers, project managers and all those from non-financial disciplines.
- Newly appointed managers, supervisors and team leaders.
- Understand the principles of project financing (PF)
- Be able to evaluate the key components of the risk and the profitability of projects
- Know how to use simple financial software to model the net present value of a project
- Know how to structure the financing for a project deemed worthwhile
- Know how to calculate Project’s Cost of Capital
- Understand how to compare Project’s Cost of Capital and Project’s IRR
- Know if Project creates Shareholder Value?
- Understand how to evaluate maximum Borrowing Capacity for a Project
- Know how to draft a financing recommendation for a board
- Handle Warm-Up cases to apply Key Concepts
- Preparing and submitting outcomes of a presentation to an Ad-Hoc Credit Committee supervised by Prof based on 4 to 5 real-world cases (OIL & GAS, AIRPORT, Infrastructure, Energy).
| Register||Project Management Courses||Computerized Project Management(CPM)|
- Project managers and Project Directors
- Project team members wishing to move into project management roles
- Other operational staff with a basic understanding of project management tools and techniques
- Project planners
- Senior line managers of project staff
- Technical and engineering staff wishing to develop skills in managing projects
- To set up and manage projects effectively
- To scope out the objectives and deliverables for a project
- To create a Project Plan
- To calculate the resources required for a project
- To manage project teams effectively
- To establish systems for monitoring and evaluating projects
- To assess risk factors and develop contingency plans
- To create a motivated project team