Course Summary:

This course will introduce you to the principles of facilities management, and teach you how to prepare for and respond to the challenges associated with the discipline. Learn with a highly-qualified subject expert who will guide you as you learn to differentiate between strategic and operational facilities management, design and improve policies and processes, ensure compliance with relevant standards and legislation, and explore technological tools to enhance your practice of facilities management.

Course Objectives:

• Suggest ways to align an organisation’s strategy with facilities management (FM) best practice
• Recommend strategies for balancing maintenance, operations, and updates to the working environment
• Design a comprehensive FM helpdesk process for an organisation
• Assess an organisation’s compliance using an OHS checklist
• Support successful operations through effective project and people management
• Ensure your involvement in tendering and contracting is timely and meaningful
• Apply tools, including a risk register, to prepare for business continuity

Course Outline

FACILITIES MANAGEMENT IN CONTEXT

• Understand the evolution of facilities management
• Gain insight into the goals, purpose and role of a Facilities Manager
• Learn about the importance of environmental sustainability
• in the facilities management discipline

LEADERSHIP AND STRATEGY

• Recognise the difference between the strategic and operational
• functions of facilities management
• Debate impact of insourced and outsourced facilities management services
• Assess a business’ strategy from a facilities management perspective
• Learn about the relationship between an organisation’s culture and its facilities management

POLICIES AND PROCESSES: COMMUNICATION AND IMPLEMENTATION

• Understand the importance of policies and processes in enacting a facilities management strategy
• Show how strategy is brought to life through policies and processes
• Suggest methods for communicating a facilities management strategy

MAINTENANCE, LIFE CYCLES AND BUDGETING

• Justify budgetary decisions using historical and strategic information
• Calculate the maintenance costs and return on investment or an organisation’s facilities management
• Design a facilities management helpdesk process

MANAGING PROJECTS AND STAKEHOLDERS

• Explore project and people management principles
• Analyse the impact of project failures for facilities management
• Learn about the differences between managing internal and external staff

TENDERING AND CONTRACT MANAGEMENT

• Recognise the legislated processes required for tendering
• Learn how to manage contracts using service-level agreements
• Show how the SLA performance sheet can be used to monitor contractors’ performance

COMPLIANCE AND OCCUPATIONAL HEALTH AND SAFETY

• Recognise why compliance is paramount in the facilities management industry
• Review key standards relating to ISO 9000, ISO 14000 and ISO 18000
• Assess an organisation’s compliance using a facilities management checklist

TECHNOLOGY, SYSTEMS AND PROCESSES FOR BUSINESS CONTINUITY

• Recognise the role of technology in facilities management
• Learn how to apply risk management principles for facilities management
• Understand the role of facilities management in supporting business continuity