Course Outline

FACILITIES MANAGEMENT IN CONTEXT

• Understand the evolution of facilities management
• Gain insight into the goals, purpose and role of a Facilities Manager
• Learn about the importance of environmental sustainability
• in the facilities management discipline

LEADERSHIP AND STRATEGY

• Recognise the difference between the strategic and operational
• functions of facilities management
• Debate impact of insourced and outsourced facilities management services
• Assess a business’ strategy from a facilities management perspective
• Learn about the relationship between an organisation’s culture and its facilities management

POLICIES AND PROCESSES: COMMUNICATION AND IMPLEMENTATION

• Understand the importance of policies and processes in enacting a facilities management strategy
• Show how strategy is brought to life through policies and processes
• Suggest methods for communicating a facilities management strategy

MAINTENANCE, LIFE CYCLES AND BUDGETING

• Justify budgetary decisions using historical and strategic information
• Calculate the maintenance costs and return on investment or an organisation’s facilities management
• Design a facilities management helpdesk process

MANAGING PROJECTS AND STAKEHOLDERS

• Explore project and people management principles
• Analyse the impact of project failures for facilities management
• Learn about the differences between managing internal and external staff

TENDERING AND CONTRACT MANAGEMENT

• Recognise the legislated processes required for tendering
• Learn how to manage contracts using service-level agreements
• Show how the SLA performance sheet can be used to monitor contractors’ performance

COMPLIANCE AND OCCUPATIONAL HEALTH AND SAFETY

• Recognise why compliance is paramount in the facilities management industry
• Review key standards relating to ISO 9000, ISO 14000 and ISO 18000
• Assess an organisation’s compliance using a facilities management checklist

TECHNOLOGY, SYSTEMS AND PROCESSES FOR BUSINESS CONTINUITY

• Recognise the role of technology in facilities management
• Learn how to apply risk management principles for facilities management
• Understand the role of facilities management in supporting business continuity