Enhancing Local government service delivery


Local government service delivery has transformed significantly over recent decades. Councils have moved from a narrower emphasis on services to property towards broader objectives to promote the social, economic, environmental and cultural wellbeing of the communities of which they are part. Community expectations of local government have increased, for example that they should provide sporting, cultural and community care facilities. Other levels of government have devolved various functions to local governments, and subjected other of their functions to increased legislative requirements, especially as regards asset management and strategic planning.

The overall effect is that councils must provide a greater range of services while endeavouring to meet higher standards. At the same time, the costs of providing services and maintaining infrastructure have increased considerably faster than increases in generated income. Financial pressures placed on councils have contributed to the increasing complexity of local government service provision.

The short course has been designed to help local government practitioners meet these challenges, through building knowledge, enhancing consideration of values, and developing practical skills. After completing the short course, participants will be better able to assist their organisations to improve service outcomes for the communities of their Local Government Area (LGA), as well as developing values, knowledge and skills in the service delivery area or areas in which they have a professional interest.

Course Deliverables

  • The short course draws upon recent research undertaken for Local Government on the processes used by councils in conducting service reviews.
  • It also explores various service delivery models, including shared services, commercial and community enterprises, arm’s length entities, and public-private partnerships