Management Development Programme for Secretaries and Administrators

Administration, Secretarial and Customer Service

Course Overview

This Management Development Programme provides a broader understanding of office management and leadership, specially designed to bring about real business benefits to participants and their organisations.

This course equips Secretaries, Administrators, Personal Assistants, Office Administrators, Executive Assistants, present and future Managers with the necessary competence to implement their organisations' strategic objectives. It develops a fundamental understanding of the different fields of management to ensure that professionals do not perform their own management functions in isolation.

The Course is a comprehensive programme, designed to develop the skills expected of today’s professionals whether they are in public or private sector.

Course Objectives

  • Identify and continuously enhance your critical supervisory skills;
  • Assess the different leadership styles/approaches and adopt the most appropriate style to your work context;
  • Set goals and establish long term vision for everything you do;
  • Plan to achieve organisation goals in line with the vision and mission of the organisation;
  • Communicate more effectively;
  • Make decisions with confidence to identify, analyse and solve problems effectively;
  • Work well in groups and help others to develop into effective teams;
  • Motivate and inspire others to perform at higher levels;
  • Handle stress well and reduce time management problem;
  • Handle conflict well and help others resolve their differences;
  • Delegate tasks effectively;
  • Manage performance of your staff more effectively; and
  • Lead change initiatives in the organisation

Course Outline


  • Personality Traits and the Work Environment
  • Supervision and supervisory Skills
  • Communications and communication skills
  • Planning
  • Organising and controlling
  • Leadership and leadership skills
  • Decision making and problem-solving
  • Team building
  • Motivation of staff
  • Effective delegation
  • Interpersonal relationship and managing conflict
  • Stress management
  • Effective time management
  • Performance management
  • Change management
  • Meetings Management


  • Barriers to communication
  • How we communicate
  • Verbal/Written Communication
  • Team Briefing
  • Establishing the purpose of Team Briefing
  • Preparation
  • Delivering a Team Brief 


  • Distinguish between Aggressive, Submissive and Assertive behavior
  • Examine the effect of each in a range of situations


  • Examine options available in the decision making process
  • Identify factors which influence decision making styles
  • Understand what is involved in the identification and analysis of problems
  • Review how problems at work are diagnosed


  • Identifying Key Performance Indicators
  • Organising work
  • Identifying areas for improvement
  • Time Management


  • Identifying the purpose of the presentation
  • Identifying your audience
  • Using visual aids
  • Making the presentation 
Study Online


1 Week Face to Face Classes


2 Week Face to Face Classes


Course Features
  • 8 Weeks Online
  • 1-2 Weeks Classes
  • Certified

Join our Training Program!

We'll help you to grow your career and growth.
Join for Free