Course Summary:

The Magna Skills Development Institute training course in Training Advanced Skills for Personal and Executive Assistants provides personal and executive assistants with a clear understanding of the range of important functions they fill, and exposes participants to the the tools and techniques that allow them to be more effective in their role.

In this course, you will learn a range of practical skills and techniques that will empower you to portray professionalism in this supporting role, and teach you a range of techniques that will improve your abilities - from arranging and controlling meetings, professional business writing skills, time management skills, managing upwards, social media management, handling commercially sensitive information and much more!

This Advanced Skills for Personal and Executive Assistants training course can be delivered at your premises anywhere in Africa by one of our expert local or international trainers.

Executive secretaries of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their executive bosses. They are required to have problem solving abilities and the initiative to think on their feet while juggling many balls all at the same time and without dropping any! The Professional Skills for Executive Secretaries and PA’s workshop will strengthen your current skills with a powerful, direct approach to ensure the achieving of personal effectiveness in the business environment.

Course Objectives:

• Understand the importance of effective administration skills within an organization
• Enhance communication and interpersonal skills
• Manage time efficiently and be able to think proactively
• Describe the essentials of an effective office system;
• Segregate important tasks and prioritise them;
• Know how to write various types of letters and memos;
• Improve skills in record keeping, organizing meetings;
• Understand the principles of internal and external communication;
• Develop the skills needed to be a professional secretary
• Set up and manage effective filing systems
• Understand office equipment and the supportive role it plays in modern office environments

Course Outline

• Institutional management principles and practises
• Secretarial & Administrative Roles
• Responsibilities
• Developing A Professional Image
• Appearance and Punctuality
• Introduction To Office Ethics
• Communication
• Written Business Communication
• Telephone Skills
• How To Deal With Callers Professionally
• Telephone Etiquette
• How To Handle Bosses
• Planning and Prioritising
• Scheduling of Meetings
• Planning Skills For Effective Meetings
• What To Do Before, During, and After Meetings 
• Writing Minutes Of Meetings
• Minute taking
• Effective Filing Systems
• Identifying Different Methods Of Filing
• Efficient filing
• How To Ensure The Effectiveness Of Filing Systems
• Equipment That Improves Office Efficiency
• Basic Finance
• Processing invoices
• Managing Petty Cash Systems
• Stock Control and Stationery
• Managing Stationery Supplies & Stock
• Health and Safety
• Management of electronic records: issues, challenges, problems
• Action planning