People Management Skills in a technical environment

• Explain the importance of Emotional Intelligence (EI) to HR professionals and apply simple techniques to develop their emotional quotients
• Deliver balanced and well structured public speeches with ease and confidence after learning how to deal with public speaking anxiety and subduing its effects
• Describe the differences between influencing and persuading and use best techniques in applying them in HR work related situations
• Apply effective creative problem solving techniques that will help them make the right decisions at work
• List the main differences between finance and accounting
• Use various budgeting techniques and apply them immediately in HR related scenarios

• Emotional intelligence (EI): the base for honing HR professional competencies
  • Definition of emotional intelligence
  • Self awareness and self management
  • The importance of EI for HR professionals
  • Developing EI competencies
  • Daily applications in the HR environment
• Public speeches and presentations
  • Purpose and objectives, different types
  • Structure of presentations
    • The three 's' rule
    • The skeleton of an effective speech
    • Powerful openings
    • Previews and transitions
    • Substance or key points
    • Reviews and closing
  • Supporting your speech
  • Public speaking anxiety and how to deal with it
  • Style of presenting
    • Body positioning, hand movement, eye contact, dress and appearance
    • Mannerisms, verbal tics, verbal variety and pauses
• Persuasion and influencing
  • Definition of persuasion and influencing
  • Steven Covey's circle of influence and circle of concern
  • HR application of persuasion and influencing
  • The different techniques of influence and persuasion
  • Use of techniques for different business and HR situations

• Creative problem solving and decision making
  • Scanning, analysis, responses and assessment
  • The problem solving cycle
  • Creative problem solving: methods and overcoming barriers
  • Link between problem solving and decision making
  • The 6 step process to decision making
• Understanding accounting & finance
  • Accounting versus finance
    • Accounting: recording and reporting
    • Finance: analysis and decision making
  • Understanding financial statements
    • Income statements, balance sheets and the cash flow statement
  • Performance measurement
    • Trend analysis
    • Common size financial statements
  • Techniques of operational budgeting
    • Importance of budgeting
    • Methods of budgeting
      • Incremental budgets
      • Zero based budgeting
      • Participative budgeting
    • Budgets as a control mechanism

People Management Skills in a technical environment