Expected learning outcomes
- Understand and apply public sector principles, policies and ethics to own public sector work context
- Understand administrative principles and the role of African legislation in public administration
- Insight into the organisational structure of a Public Sector Department with specific reference to the levels of authority and protocols relating to the resolution of problems
- Understanding the application of sound communication principles and good customer service to achieve public sector objectives
- Demonstrate knowledge and insight into the role of supply chain management in the public sector environment
Course modules and outline
- Introduction to Public Administration
- Public Administrative Principles
- Public Financial Management Legislation
- Public Sector Department Structures
- Public Sector Customer Service and Communication
- Public Financial Management
- Supply Chain Management in the Public Sector
Who should attend?
Public Administration Programme
Key course benefits
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