Advanced Management Information Systems

ICT and Security Management

Course Overview

With ever increasing complexities of business as well as management, now a days, Information systems are not merely required for improving efficiency of business operations; rather these systems are used for effective business decisions and achieving strategic advantage. As a result of the increasing role of Information Technology (IT) in an enterprise, the functions of information systems are changing. It is transforming from a technology provider to a strategic partner and from a resource to a strategic tool. Because of the increasing use and participation of IT in all processes and projects, all the managers, irrespective of their functional areas, need to understand, deploy and effectively manage Information Systems (ISs)/IT.

Course Objectives

  • Explain the changing organizational environment and the use of information technology to manage contemporary organizations
  • Identify the business impacts of business and social networking
  • Learn leadership responsibilities and opportunities
  • Define current CRM best practices in terms of the relationship between customer preferences and shareholder wealth
  • Explain the technological foundations of information systems, i.e., hardware, software and telecommunications
  • Explain the organizational context of information systems, including decision making and information processing concepts
  • Identify best practices for one of the Internet’s newest and most revolutionary technologies: cloud computing and ways it is shaping the new economics of business

Course Outline

Enterprise Systems

  • Enterprise wide IT Systems
  • Data exchange standards
  • Data Mining
  • Customer Relationship Management
  • Concepts and strategies for information management
  • Theatre Management.

Operations Management

  • An introduction to manufacturing and service activities
  • Capacity, demand and load; identifying key capacity determinant; order-size mix problem; coping with changes in demand
  • Standard times, and how to calculate them; process analysis and supporting tools; process simplification
  • What quality is; standards and frameworks; quality tools; quality in the supply chain
  • Scheduling rules; scheduling and nested set-ups
  • Roles of inventory; dependent and independent demand; Economic Order Quantity; uncertain demand; inventory management systems and measures
  • Information systems – at operational, managerial, and strategic levels; bills of material; MRP, MPRll and ERP systems


Business Process Analysis and Engineering

  • Business process management
  • Manufacturing and services processes
  • Modelling and charting tools
  • Lean processes
  • Improvement workshop techniques
  • Business process outsourcing
  • Re-engineering and improvement cases.

General Management

  • Management accounting principles and systems
  • Personal style and team contribution, interpersonal dynamics, leadership, human and cultural diversity
  • Sustainability in an industrial context and Strategic Innovation Management
  • Project Management.

Business Change Management

  • Business change
  • Psychology and motivation of change
  • Team and group behaviour
  • Appraisal and feedback
  • Change product lifecycle
  • Change product activities.

Business Management

  • Principles of Consumer and Industrial Marketing
  • The EFQM Excellence Model, and Self Assessment
  • Personality types, engagement techniques
  • HRM: recruitment and selection, welfare, remuneration, employee relations

Project & Programme Management

  • Introduction to Programme and Project Management, its role in the implementation of strategy (including link to Portfolio Management) and its application within a defence acquisition context.
  • Key Project Management processes and tools (application and limitations):
  • Project Life Cycles
  • Project Definition
  • Work Breakdown Structures
  • Project Planning Techniques
  • Risk and Issue Management
  • Project estimation
  • Project monitoring and control
  • Earned Value Management
  • Information Management
  • Organisation options for projects.
  • Programme Management:
  • Types of programmes and implications for their management
  • Structures and processes
  • Introduction to ‘Managing Successful Programmes’
  • Key Programme Management enablers and success factors.
  • PPM – Skills and Behaviours, Team and Personnel selection
  • Risk Management in the broader PPM context
  • Decision Making in the broader PPM context
  • Working in the strategic and political context.
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Course Features
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  • 8 Weeks Online
  • 1-2 Weeks Classes
  • Certified

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