Course Outline

Enterprise Systems

• Enterprise wide IT Systems
• Data exchange standards
• Data Mining
• Customer Relationship Management
• Concepts and strategies for information management
• Theatre Management.

Operations Management

• An introduction to manufacturing and service activities
• Capacity, demand and load; identifying key capacity determinant; order-size mix problem; coping with changes in demand
• Standard times, and how to calculate them; process analysis and supporting tools; process simplification
• What quality is; standards and frameworks; quality tools; quality in the supply chain
• Scheduling rules; scheduling and nested set-ups
• Roles of inventory; dependent and independent demand; Economic Order Quantity; uncertain demand; inventory management systems and measures
• Information systems – at operational, managerial, and strategic levels; bills of material; MRP, MPRll and ERP systems

Business Process Analysis and Engineering

• Business process management
• Manufacturing and services processes
• Modelling and charting tools
• Lean processes
• Improvement workshop techniques
• Business process outsourcing
• Re-engineering and improvement cases.

General Management

• Management accounting principles and systems
• Personal style and team contribution, interpersonal dynamics, leadership, human and cultural diversity
• Sustainability in an industrial context and Strategic Innovation Management
• Project Management.

Business Change Management

• Business change
• Psychology and motivation of change
• Team and group behaviour
• Appraisal and feedback
• Change product lifecycle
• Change product activities.

Business Management

• Principles of Consumer and Industrial Marketing
• The EFQM Excellence Model, and Self Assessment
• Personality types, engagement techniques
• HRM: recruitment and selection, welfare, remuneration, employee relations

Project & Programme Management

• Introduction to Programme and Project Management, its role in the implementation of strategy (including link to Portfolio Management) and its application within a defence acquisition context.
• Key Project Management processes and tools (application and limitations):
• Project Life Cycles
• Project Definition
• Work Breakdown Structures
• Project Planning Techniques
• Risk and Issue Management
• Project estimation
• Project monitoring and control
• Earned Value Management
• Information Management
• Organisation options for projects.
• Programme Management:
• Types of programmes and implications for their management
• Structures and processes
• Introduction to ‘Managing Successful Programmes’
• Key Programme Management enablers and success factors.
• PPM – Skills and Behaviours, Team and Personnel selection
• Risk Management in the broader PPM context
• Decision Making in the broader PPM context
• Working in the strategic and political context.