Course Overview

Hotel grading and classification determine both the standard of the hotel offering that is available at a destination and the ability to purchase hotel accommodation that meets that expectation on time. The grading and classification of hotels inform consumers on how to recognize quality, differentiate all levels of facilities and services and offers greater transparency - vital requirements for both business and leisure tourists.

Hotel ratings are often used to classify hotels according to their quality. From the initial purpose of informing travellers on basic facilities that can be expected, the objectives of hotel rating have expanded into a focus on the hotel experience as a whole. Today the terms 'grading', 'rating', and 'classification' are used to generally refer to the same concept, that is to categorize hotels. There are a wide variety of rating schemes used by different organizations around the world. Many have a system involving stars, with a greater number of stars indicating greater luxury.

Food services, entertainment, view, room variations such as size and additional amenities, spas and fitness centers, ease of access and location may be considered in establishing a standard. Hotels are independently assessed in traditional systems and rest heavily on the facilities provided

Course Objectives

After completion of this course, you should be able to classify, grade and rate hotels and similar tourist establishments base on:

• the location of the hotel and similar tourist establishment
• the size of the hotel and similar tourist establishment
• ownership of hotels and similar tourist establishment
• base on services of hotels and similar tourist establishment
• Benefits of grading and classifying hotel to tourists
• Benefits of grading and classifying hotel to hotels
• Benefits of grading and classifying hotel to tourism industry
• The standard of service delivery
• The facilities provided for hotels and similar tourist establishment
• Similarities of the sub-regions