Advanced Communication Skills for Effective Professionals

• Use advanced communication tools and skills to deliver various types of messages
• Discover the different personal listening styles and identify their own
• Practice and use assertiveness skills in different situations
• List the main causes for boring and ineffective presentations and ways for overcoming them
• Project the right verbal and non-verbal characteristics essential in powerful presentations
• Pinpoint the main reasons that lead to Public Speaking Anxiety (PSA) and ways for eliminating them prior to presenting
• Define and understand the different sources of conflict
• Identify personal conflict resolution styles
• Manage conflict in teams and engage in effective team problem solving

This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills, presentations skills and conflict management skills to the next level by developing advanced communication techniques and strategies.

• Defining effective communication
  • Communication: definition and characteristics
  • Myths about communication
  • Communication functions
  • The four laws of communication
  • Evolution of communication
  • Communicating for results
  • Understanding elements of communication
  • Mehrabian’s 55-38-7 rule
  • Overcoming communication anxiety and other obstacles
  • Communication etiquette
• The art of listening
  • Common listening issues
  • Guidelines for effective listening
  • Effective listening and paraphrasing techniques
  • Understanding different listening styles: active versus passive styles
  • Improving the information recall rate
  • Assessing personal listening profiles
• Body language in communication
  • The hands, legs and the eyes
  • To move or to stay put?
  • Tips for effective body positioning
  • Guidelines for animating the legs and hands
  • Characteristics of captivating verbal delivery
  • Avoiding clichés and euphemisms
  • The dangers of smart casual
  • Dress and appearance: what are the rules?

• Public Speaking Anxiety (PSA)
  • Reasons why most people get nervous
  • Adrenalin and its effect on presentations
  • Dealing with PSA: short and long term solutions
  • What do great presenters do?
• Definitions of conflict
  • Nature and scope of conflict management
  • Misconceptions about conflict
  • Sources of conflict
  • Positive and negative factors of conflict
  • When conflict comes between you and your desired results
• Thomas–Kilmann conflict resolution mode instrument
  • Scoring and interpretations
  • Ways of coping with conflict
  • Assumptions and outcome of conflict
  • Managing conflicts and using appropriate style for more effective outcomes
  • Approaches to conflict resolution
  • Giving and receiving feedback
  • Assumptions in disagreement
  • Creating a collaborative work environment for faster and better results