Diplomatic Protocol and Etiquette

Administration, Secretarial and Customer Service

Course Overview

Protocol Officer Training is a comprehensive five-day training of expert instruction, guided exercises and coaching that provides a thorough grounding in the fundamentals of operational protocol including V.I.P. visits, meetings, ceremonies and special events. Participants gain a broad understanding of functional business, government, and international protocol, as well as the expertise to confidently and appropriately apply protocol formulas in the most complex or critical situations. Strong personal leadership skill development balances this high quality curriculum, elevating confidence, preparedness, and professionalism.

Protocol involves etiquette on a local and international scale, and the practice of good manners on a daily basis. It evolved as a result of old traditions, when in the early days of civilization hospitality was extended to an arriving guest. Today it is particularly important because it not only covers the ceremonial rules that are followed during official functions and how to behave on these special occasions, but it also provides a set of established rules of courteousness that are to be respected in society. This course introduces participants to the ceremonial aspect of protocol procedures, behavior of etiquette, rules of courteousness in society, and respect for precedence. It also helps business executives master the basics of etiquette and get a better understanding of multicultural manners.

Course Objectives

  • Understand the history and the unique role of a protocol officer.
  • Know the methods of delivering legendary service.
  • Balance the four portrait areas of heart, head, hands and spirit.
  • Properly use titles & forms of address.
  • Utilize the protocol tool box.
  • Understand international protocol.
  • Identify appropriate gift giving.
  • Be knowledgeable of military diplomacy.
  • Conceptualize core protocol events.
  • Understand logistics and planning for all events.
  • Be equipped to design proper flag layouts and know flag usage.
  • Know the fundamentals for managing VIP visits.
  • Understand and feel confident using dining etiquette.

Course Outline

  1. Introduction to protocol and etiquette: historical background of protocol; how the unwritten rules of courtesy and ceremonial acted as catalysts in the development of protocol procedures as we know them today; the importance of first impressions; how handshakes act as a means of communication when meeting someone for the first time.
  2. Introductions and business cards: the importance of making a proper introduction: When does one introduce oneself? When do we introduce others? Commonly made mistakes during introductions; the history of visiting cards and their use as adopted by different countries.
  3. Establishment of diplomatic relations and presentation of credentials:  an introduction to the procedures normally followed for the establishment of diplomatic relations, the appointment of an ambassador, and his arrival in the host country; 
  4. Order of precedence, titles and forms of address: What is an order of precedence and how is it applied at formal functions? What kind of precedence exists among the diplomatic corps? The importance of titles and forms of address; how dignitaries should be addressed in a manner appropriate to the office they occupy; how to address such dignitaries in writing.
  5. Invitations: how invitations originated; the difference between formal and informal invitations; the proper wording used on diplomatic invitations; forms of replies and declines.
  6. Attending events and planning table seating: attending receptions; the receiving line; official luncheons and dinners; and various seating arrangements.
  7. Entertaining: the list of host duties when hosting various functions and the respective duties of the guests; the purpose of toasts, when they are given and the general format used when giving a toast; table manners and other important issues related to diplomatic entertaining.
  8. State visits: preparation for state visits; the programme involved; dress codes, decorations and flag etiquette.
Study Online


1 Week Face to Face Classes


2 Week Face to Face Classes


Course Features
  • 8 Weeks Online
  • 1-2 Weeks Classes
  • Certified

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