Course Summary:

The ITIL® v4 Foundation course offered by Magna Skills provides participants with a comprehensive understanding of the ITIL framework and its modern, agile, and value-driven approach to IT Service Management (ITSM). This training covers the core principles, concepts, and practices that enable organizations to align IT services with business needs, improve efficiency, and deliver value to customers. Through real-world examples, case studies, and interactive discussions, participants will gain the knowledge required to support digital transformation and enhance IT service delivery.
The course is ideal for IT professionals, managers, and business leaders seeking to implement effective service management practices or preparing for the ITIL® v4 Foundation Certification Exam.

Course Objectives:

By the end of this course, participants will be able to:

1. Understand the key concepts, principles, and practices of ITIL® v4 and their relevance in today’s digital business environment.

2. Describe the ITIL® Service Value System (SVS) and how it facilitates value creation.

3. Identify the guiding principles of ITIL® v4 and their application in various organizational contexts.

4. Recognize the four dimensions of service management and how they contribute to delivering value.

5. Prepare effectively for the ITIL® v4 Foundation Certification exam with practical examples and practice questions.

Course Outline

• Introduction to ITIL® v4

  • Overview of IT Service Management (ITSM)

  • Evolution from ITIL v3 to v4

  • Benefits of ITIL adoption

• Key Concepts of Service Management

  • Service, value, and value co-creation

  • Service relationships and stakeholders

  • Outputs, outcomes, costs, and risks

• The Four Dimensions of Service Management

  • Organizations and People

  • Information and Technology

  • Partners and Suppliers

  • Value Streams and Processes

• The ITIL® Service Value System (SVS)

  • Components and interactions

  • How the SVS enables value creation

  • Governance and continual improvement

• ITIL® Guiding Principles

  • Focus on value

  • Start where you are

  • Progress iteratively with feedback

  • Collaborate and promote visibility

  • Think and work holistically

  • Keep it simple and practical

  • Optimize and automate

• ITIL® Practices Overview

  • Purpose and key concepts of 15 ITIL practices

  • Service desk, incident management, problem management

  • Change enablement, continual improvement, and more

• Service Value Chain

  • Activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support

  • Integrating the value chain into operations

• Continual Improvement

  • The continual improvement model

  • Identifying and prioritizing improvement opportunities

• ITIL® v4 in the Digital Age

  • ITIL and Agile, DevOps, and Lean practices

  • Supporting digital transformation strategies

• Exam Preparation & Review

  • Sample questions and practice tests

  • Tips for passing the ITIL® v4 Foundation exam