Course Summary:
Management is known as a form of art and a science. The key is making employees more efficient and productive while finding the correct way to do it. When preparing to manage one or a group of managers, you are preparing for them to be able to manage their own employees.
Every manager is a different personality type and learns differently. But with some helpful tools and tips, you can help them become great managers that will continue to grow and succeed with their new team
Course Objectives:
It’s been said that good management starts with good planning. As a manager, you can learn different ways to put plans into action that will help your other managers and employees work together and continue to grow.
- Welcome and orientate new managers
- Learn ways to successfully coach and mentor
- Learn ways to measure and evaluate performance
- How to handle complications
- Communicate between employees and their managers
Course Outline
Module One: Getting Started
Module Two: Grooming a New Manager
- Set Specific Goals
- Authority (What They Can and Can’t Do)
- Create a Shared Vision
- The More They Learn, the More Responsibility They Get
- Case Study
- Module Two: Review Questions
Module Three: Coaching and Mentoring (I)
- Writing Performance Reviews
- Provide Clear and Timely Feedback
- Praise in Public, Criticize in Private
- Make Sure Your Door is Always Open
- Case Study
- Module Three: Review Questions
Module Four: Coaching and Mentoring (II)
- Offer Advice, Not the Solution
- Create a Supportive Environment
- Build Ownership
- Degree Feedback
- Case Study
- Module Four: Review Questions
Module Five: Measuring Performance
- Staying Within Their Budget
- Setting Measurable Objectives
- Skip Level Feedback
- Collaborate on Criteria to be Evaluated
- Case Study
- Module Five: Review Questions
Module Six: Motivating Managers
- Provide the Needed Resources
- Bonuses and Incentives
- Give Credit for Good Work
- Keep Them Challenged
- Case Study
- Module Six: Review Questions
Module Seven: Signs of Poor Management
- Missed Deadlines
- Team Turnover
- Losing Customers
- Little or No Growth
- Case Study
- Module Seven: Review Questions
Module Eight: Trust Your Team of Managers
- Do Not Micromanage
- Promote Open and Honest Communication
- Reward Initiative
- Trust, But Verify
- Case Study
- Module Eight: Review Questions
Module Nine: When an Employee Complains About Their Manager
- Keep the Information Confidential
- Gather Information from Both Sides
- Coach or Delegate the Solution
- Follow-up with the Manager or Employee
- Case Study
- Module Nine: Review Questions
Module Ten: When Do You Step In?
- Unsafe or Dangerous Events
- Legal Ramifications
- Severe Financial Costs
- Repeated Failures after Coaching Has Occurred
- Case Study
- Module Ten: Review Questions
Module Eleven: Remember These Basic Qualities
- Express Confidence in Their Abilities
- Practice What You Preach
- Have an Open Door
- Their Success is Your Success
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
