Performance Management

Supervisors and Managers

Course Overview

Performance Management is not a company’s way of employing “micro-managing” techniques that stunt the professional growth of its employees. But rather, it is a strategic approach to ensuring the efficiency and effectiveness of an organization. Whether at the organizational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactorily manner.

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. 
The objectives for this course are as follows:

  • Define performance management.
  • Understand how performance management works and the tools to make it work.
  • Learn the three phases of performance management and how to assess it.
  • Discuss effective goal-setting.
  • Learn how to give feedback on performance management.
  • Identify Kolb’s Learning Cycle.
  • Recognize the importance of motivation.
  • Develop a performance journal and performance plan.

Course Outline

Module One: Getting Started

  • Workshop Objectives

Module Two: The Basics (I)

  • What is Performance Management?
  • How Does Performance Management Work?
  • Tools
  • Case Study
  • Case Study II
  • Module Two: Review Questions

Module Three: The Basics (II)

  • Three Phase Process
  • Assessments
  • Performance Reviews
  • Case Study
  • Case Study II
  • Module Three: Review Questions

Module Four:  Goal Setting

  • SMART Goal Setting
  • Specific Goals
  • Measurable Goals
  • Attainable Goals
  • Realistic Goals
  • Timely Goals
  • Monitoring Results
  • Case Study
  • Case Study II
  • Module Four: Review Questions

Module Five:  Establishing Performance Goals

  • Strategic Planning
  • Job Analysis
  • Setting Goals
  • Motivation
  • Case Study
  • Case Study II
  • Module Five: Review Questions

Module Six:  Degree Feedback

  • What is  Degree Feedback?
  • Vs. Traditional Performance Reviews
  • The Components
  • Case Study
  • Case Study II
  • Module Six: Review Questions

Module Seven: Competency Assessments

  • Competency Assessment Defined
  • Implementation
  • Final Destination
  • Case Study
  • Case Study II
  • Module Seven: Review Questions

Module Eight: Kolb's Learning Cycle

  • Experience
  • Observation
  • Conceptualization
  • Experimentation
  • Case Study
  • Case Study II
  • Module Eight: Review Questions

Module Nine:  Motivation

  • Key Factors
  • The Motivation Organization
  • Identifying Personal Motivators
  • Evaluating and Adapting
  • Case Study
  • Case Study II
  • Module Nine: Review Questions

Module Ten: The Performance Journal

  • Record Goals and Accomplishments
  • Linking with Your Employees or Managers
  • Implementing a Performance Coach
  • Keeping Track
  • Case Study
  • Case Study II
  • Module Ten: Review Questions

Module Eleven: Creating a Performance Plan

  • Goals
  • Desired Results
  • Prioritization
  • Measure
  • Evaluation
  • Case Study
  • Case Study II
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
    Lessons Learned
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Course Features
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  • 8 Weeks Online
  • 1-2 Weeks Classes
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