Supervising Others
Course Overview
Welcome to the Supervising Others workshop. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.
This workshop will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
Course Objectives
Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.
By the end of this workshop, you should be able to:
- Define requirements for particular tasks
- Set expectations for your staff
- Set SMART goals for yourself
- Help your staff set SMART goals
- Assign work and delegate appropriately
- Provide effective, appropriate feedback to your staff
- Manage your time more efficiently
- Help your team resolve conflicts
- Understand how to manage effectively in particular situations
- Understand what a new supervisor needs to do to get started on the right path
Course Outline
Module One: Getting Started
- Workshop Objectives
- Pre-Assignment Review
Module Two: Setting Expectations
- Defining the Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectations
- Putting Expectations in Writing
- Case Study
- Module Two: Review Questions
Module Three: Setting Goals
- Understanding Cascading Goals
- The SMART Way
- The Three P’s
- Helping Others Set Goals
- Case Study
- Module Three: Review Questions
Module Four: Assigning Work
- General Principles
- The Dictatorial Approach
- The Apple-Picking Approach
- The Collaborative Approach
- Case Study
- Module Four: Review Questions
Module Five: Degrees of Delegation
- Level One: Complete Supervision
- Level Two: Partial Supervision
- Level Three: Complete Independence
- Case Study
- Module Five: Review Questions
Module Six: Implementing Delegation
- Deciding to Delegate
- To Whom Should You Delegate?
- Providing Instructions
- Monitoring the Results
- Troubleshooting Delegation
- Case Study
- Module Six: Review Questions
Module Seven: Providing Feedback
- Characteristics of Good Feedback
- Feedback Delivery Tools
- Informal Feedback
- Formal Feedback
- Case Study
- Module Seven: Review Questions
Module Eight: Managing Your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Using a Productivity Journal
- Using Routines and Rituals to Simplify Your Workday
- Case Study
- Module Eight: Review Questions
Module Nine: Resolving Conflict
- Using a Conflict Resolution Process
- Maintaining Fairness
- Seeking Help from Within the Team
- Seeking Help from Outside the Team
- Case Study
- Module Nine: Review Questions
Module Ten: Tips for Special Situations
- What to Do If You’ve Been Promoted from within the Team
- What To Do If You’re Leading a Brand New Team
- What to Do if You’re Taking on an Established Team
- Case Study
- Module Ten: Review Questions
Module Eleven: A Survival Guide for the New Supervisor
- Ask the Right Questions of the Right People
- Go to Gemba
- Keep Learning!
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
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