Course Overview

This workshop is aimed at all those who are required to be highly efficient and effective in a demanding executive secretarial role where confidentiality and commitment is essential. It is suited to all persons in administration in commercial or non-commercial organisations where they are required to work effectively with others as a member of a team to foster and maintain sound working relationships. The working environment demands the individual to be organised, use thinking skills and communication skills to solve problems in an efficient and effective manner.

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. 

With our Administrative Office Procedures workshop, participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company"s vision and its everyday operations.

This course equips Secretaries, Administrators, Personal Assistants, Office Administrators, Executive Assistants, present and future Managers with the necessary competence to implement their organisations' strategic objectives. It develops a fundamental understanding of the different fields of management to ensure that professionals do not perform their own management functions in isolation.

Course Objectives

• Develop a highly professional image and attitude
• Grow your interpersonal relationships by communicating clearly and concisely
• Understand cultural and communication barriers and how to overcome them
• Manage time to improve efficiency
• Exceed client’s needs and expectations
• Help create systems that streamline processes and improve record maintenance and filing
• Arrange all travel arrangements and itineraries
• To understand the importance of effective administration skills within an organization
• To learn how to manage petty cash systems
• To understand how to manage stock and stationery supplies
• To enhance telephone skills and understand correct telephone etiquette
• How to be assertive and build a good rapport with your manager